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Primary Purpose: Develop and communicate predictions for staffing needs across assigned customer care unit by analyzing trends in call volume and workforce requirements and sharing recommendations to ensure sufficient capacity and support achievement of service level expectations Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties ...
DS Smith is a global leading packaging company of customer-specific packaging with emphasis on state-of-the art packaging design and local service close to customer facilities. With a product portfolio that includes transit packaging, consumer packaging, displays and promotional packaging, customized protective packaging and industrial packaging, DS Smith answers to each market requirement. The...
The Client Service Analyst (CSA) provides clients with world class customer service through exceptional communication (both verbal and written). The CSA will accurately process insurance documents and client requests utilizing data entry skills. Duties and Responsibilities Typical tasks and assignments include but not limited to the following Provide exceptional customer service by responding t...
The Strategic Technical Support Analyst serves as a front-line support contact for Waystar's most strategic clients and partners. The Strategic Technical Support Analyst provides support to our clients and partners for simple, urgent, and/or complex issues. This is accomplished by handling support inquiries either by phone or by our web portal. The Strategic Technical Support Analyst understand...
Job Description - Technical Support Analyst (21000344)Job DescriptionTechnical Support Analyst - ( 21000344 )Description ACareer at Rheem: Where Comfort Is Your Calling AtRheem, we're dedicated to bringing comfort to people's lives. And, as a leadingglobal manufacturer of heating, cooling and water heating equipment, we'reinnovating all-new ways to deliver just the right temperature while savin...
Location: Atlanta (GA) Location: Remote (US) Location: Remote (DE) Summary Our team is growing! As a Customer Success Operations Analyst in the Customer Success Organization, you will leverage your experience and aptitude to help CS leadership better serve our internal and external customers through data driven insights that focus on direct product-related metrics along with internal productivi...
Primary Purpose: Develop and communicate predictions for staffing needs across assigned customer care unit by analyzing trends in call volume and workforce requirements and sharing recommendations to ensure sufficient capacity and support achievement of service level expectations Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties ...
Are you someone who loves working with consumer electronic devices such as phones and tablets, home theater, smart home devices, wearable tech, and PC s? Do you have top-notch customer service and collaboration skills? Are you interested in joining a highly team-oriented group of technical support professionals who are paving the way to support the Internet of Things? We are a dynamic team of h...
This role is currently a work from home position due to COVID 19. In the future the position will be a hybrid of onsite and virtual work. Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are pa...
United States, Georgia, Atlanta Finance 13-Jul-2021 Ref #: 7832 How you'll help us Keep Climbing (overview & key responsibilities) The Cargo Collection and Receivable Services team is hiring an Analyst position that will focus on collection of Cargo receivables. This position will focus on collections and maintaining customer relationships. Overview and Key Responsibilities: Work closely with C...
McLarens is a leading global claims services provider that helps clients achieve timely and equitable claims resolution. McLarens family of brands is trusted by clients worldwide to deliver the best in claims management, loss adjusting and auditing services to pre-risk and damage surveying. With direct operations in 40 countries with over 1300 team members, McLarens is a global leader with a cu...
Tasks Manage the daily operations of the Porsche CRM system and processes, including maintaining data quality, interface monitoring, and development/application of analytic data practices. Lead ongoing awareness for CRM practices, training and integration across the organization. The Business Analyst will work with development teams, document business requirements, processes, and workflows as w...
IMPORTANT: **These roles are NOT virtual. They are located at the GHQ in midtown Atlanta. **Training is from 9am to 5pm ET for 4 weeks and after training the hours are 10am to 7pm ET or 11am to 8pm ET The Software Support Specialist position will require exceptional knowledge of all NCR DI core and Third-party vendor products; including collaborative skills and the ability to build strong partn...
The Applications Solutions Analyst provides analytical and in depth product knowledge to the customer base across the supported applications. The ASA is responsible for working in their area of expertise to provide timely solutions and recommendations to the customers to resolve their issues. The ASA will develop expertise in multiple product areas and will mentor less experienced team members ...
Ashfield Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. Review calls, Adverse Event (AE) and Product Quality Complaint (PQC) reports/cases and associated documentation completed by Call Center staff to ensure adherence to Good Documentation Practices (GDP), regulatory requirements and client guide...
Overview This position provides analytics and business intelligence to American Casualwear Customer Service Managers including Omni, Retail, Off Price, B2B, DVS and Wholesalers. This position is responsible for the coordination and execution of critical action plans and conducts business analytics required to maximize service to customers. This role supports and assists in order management acti...
We're transforming the grocery industry Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we've been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it's more comple...
The Customer Support Analyst I will be responsible for providing effective customer service to the Vendormate user community. Should be a detail-oriented professional with at least 2 years of customer support experience. Will be primarily responsible for providing professional, courteous and efficient support for customers. This will be accomplished by managing the recording, analysis, prioriti...
If you make hearts beat faster, your own has to be in the right place. Senior CRM Analyst Code number: PCNA-D-161#######-E Entry level: Professionals Location: Atlanta Organization: Porsche Cars North America Tasks Manage the daily operations of the Porsche CRM system and processes, including maintaining data quality, interface monitoring, and development/application of analytic data practices....
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